
Photos and videos that aren’t on iCloud.Let’s start by explaining exactly what data iTunes stores in your backups and then look into how they can become corrupt so easily.Īn iTunes or iCloud backup stores almost everything from your device that doesn’t already have a copy elsewhere. What data is included in my iTunes or iCloud backup? Our troubleshooting steps work for any Apple iOS device. How to find iTunes backup on Windows & Mac.iTunes backup location: Where is the backup folder located?.

Restore a backup from a newer version of iOS to an older version of iOS.iTunes Backup Now not working after macOS upgrade.If you’re trying to restore an existing backup: Recreate the Backup folder in your system files.Disable Windows security or antivirus software.Check the connection between your computer and device.Update to the latest version of iTunes and iOS.Quick Tips: If you’re trying to make a new backup: Still seeing the message that the backup was corrupt or not compatible?.What to do if iTunes could not restore a backup.Use third-party software to repair a corrupt backup.What to do if iTunes could not back up the device.Step 3: Temporarily disable your security or antivirus software.Step 2: Ensure a good connection and reboot both devices.

Step 1: Update to the latest version of iTunes and iOS.Troubleshooting Guide: What to do first when you see the error ‘the backup was corrupt or not compatible’.

